Customer Service

Service Parts and Service Repair

Joan Weaver, Mary Rhodes, Barry Rhodes

The success of your business depends on the performance of your equipment and downtime is very costly. Fenimore Manufacturing offers an experience Service Department to take care of your needs and get you up and running as quickly as possible. We have a large inventory of service parts for our equipment line, with most orders filled and shipped the same day. We ship daily throughout the United States and worldwide.

We also supply Service Parts for the stitcher/folder/trimmer portion of the following machines:

• Macey Model 110 Multibinder
• Macey Model 120 Multibinder
• Harris Model 250 Multibinder
• Heidelberg Omnibinder

Fenimore Manufacturing is a great source for Folder Rollers for our equipment and for the above mentioned machines. Our Folder Rollers are of excellent quality at very competitive prices. Give us a call....you'll be glad you did!

Other machines that we supply Service Parts for are:

• Rosback Model 900 BookletBinder Plus
• Rosback Model 950 BookletBinder
• Rosback Model 958 Auto Punch
• Didde Model 1706/1707 (Stitcher/Folder/Trimmer portion of the Didde Bind-All)
• Bourg Model 1706/1707 (Stitcher/Folder/Trimmer portion of the Bourg Modulen)
• Standard Model HSC 5200 BookletBinder
• Standard Model 258 Auto Punch
• Vijuk Model 922 SideWinder
• Vijuk Model 958 Auto Punch

In order to assure prompt processing of your order, please have the following information ready:

• Your Purchase Order Number
• Shipping Address and Billing Address
• Machine Model and Serial Number
• Part Number(s) and Quantity needed
• Method of Shipping
• Name and Telephone Number of person to contact

If you are in need of "in-house" service repair, at your request, we will send one of our experienced service representatives.

To request service repair or to place on order for service parts, please contact us:

• Toll Free: 1-800-417-1112
• Telephone: 1-405-224-2637
• Fax: 1-405-224-2648
• Email: service@fenimoremfg.com

We have a $25.00 minimum parts order.

We accept Mastercard and Visa.

All orders are shiped via regular UPS, unless requested otherwise.

Next-Day UPS, Second Day UPS, FEDEX and US Post Office is available. These orders must be telephoned in for proper processing.

Please Note: To assure Next-Day delivery, your order must be telephoned in before 1:00 CST, (Monday-Friday), providing items are in stock.

Regular Business Hours: 8:00 a.m. to 4:00 p.m. CST (Monday through Friday)